STAKEHOLDER ENGAGEMENT

HealthLiving Well

C.P. Group and CPTG are committed to driving society toward sustainability through innovations that help promote good health for consumers. In addition, we implement projects aimed at improving the quality of life and health of people through our shared experiences and knowledge with a focus on comprehensive development in economic, social and environmental aspects. We also join forces with many organizations to push forward changes at the national level, in line with our core values founded on the “Three Benefit Principle”.

C.P. INTERTRADE AND GROUP COMPANIES
RICE BUSINESS TRANSPORT & SERVICE
CHAROEN POKPHANDPRODUCE AND
GROUP COMPANIES CROP INTEGRATION BUSINESS

Challenges

CP Intertrade company Ltd. and companies in the international trade business group intend to develop products and push forward programs to promote health and well-being of consumers, especially products that are the main products in accordance with the guidelines for the health of Thailand and international by using the potential, Company resources and stakeholders to prevent and solve health problems of All groups of people. To support the Sustainable Development Goals, Goals 2 and 3 focus on hunger and promoting health and well-being.

Supporting the SDGs

SDG 16

Peace, Justice, and Strong Institutions

16.7

Ensure responsive, inclusive, participatory, and representative decision-making at all levels

SDG 17

Partnerships for the Goals

17.6

Enhance the global partnership for sustainable development

17.7

Encourage and promote effective partnerships

Key Operating Results in 2020

All companies

Stakeholder groups are defined and looking for needs and expectations.

Listening to the voice of stakeholders

The engagement and trust of 14 stakeholder groups with the organization is surveyed every year.

Target for 2020

100% of CP Intertrade company Limited and Company In the international trade business, there is a process for creating engagement with stakeholders.

Results of 2020 Compared to Target

Number of business lines.

2

7

7

7

100%
Number of companies.

2

7

7

7

100%

MANAGEMENT APPROACH

C.P. Intertrade Co., Ltd. and companies in the inter-trade business group has established guidelines for the management of engagement with stakeholders in order to respond to the needs of stakeholders in a timely manner and to build trust and trust from all parties by continually developing and improving the process of engaging with stakeholders and covers the matter of identifying stakeholders need or expectation. Develop channels of participation Complaint Channel and the process of reviewing potential complaints This must make employees in the organization aware, understand and act in this matter in a systematic way. The stakeholders of the company There is a process for identifying stakeholders as follows:

Consider stakeholder groups based on 3 factors:

Determination of stakeholder groups according to key trading partners, which has 14 groups
Determination of stakeholder groups by CP group, which has 10 groups.
Determination of stakeholder groups according to the CSR standard system, which has 8 groups.

Executive meeting and the committee considered the stakeholder groups covering all 3 factors, therefore, the stakeholder groups of CP Intertrade Co., Ltd. were set into 14 groups.

STAKEHOLDER ENGAGEMENT PROCESS

In the process of preparing the Sustainability Report for the year 2020 of CP Intertrade Co., Ltd., we create engagement with stakeholders at the business level. By reviewing the stakeholder engagement issues from 2019 through various mechanisms to examine the sustainability issues of the organization. and listen to opinions, suggestions and expectations of various groups.

This allows us to understand common key issues that stakeholders have the same opinion on. and has been planned to respond to such issues as well as pushing for continuous improvement of operations and to meet the expectations of interested stakeholders and different expectations, the business group therefore creates a channel for stakeholder participation. through a communication mechanism that facilitates the relationship exchange views. The communication frequency of each group will vary according to plans and needs. as shown in the table:

STAKEHOLDER ENGAGEMENT FRAMEWORK

Stakeholder Group	Method of Engagement	Issues of Interest	Materiality Issues	Response	Benefits Received by Stakeholders
Employee	Intranet, CPTG & CROP Connect Mobile Applications E-mail and Social Media Meetings with executives Activities of the Welfare Committee and Safety Committee Satisfaction and engagement surveys Feedback and grievance channels	Compensation, benefits, and remuneration Career progression Work environment Occupational health and safety	Corporate governance Human rights & labor practices Leadership & human capital development	Treat employees with respect for human rights principles Continuously develop employees’ capability Retain good and talented employees Develop a human resources management system Comply with Thai labor standards Enact the Safety, Occupational Health and Workplace Policy and Guidelines	Employees receive appropriate training Leadership training and development Grievances and whistle-blowing management Assessments on safety, occupational health and work place environment
Community and society	Sustainability Report Opinion survey and listening to recommendations Grievance channel Dialogues and regular visits Activities to promote quality livelihoods	Business impacts on societies, communities, and the environment Engagement in promoting community Livelihoods Fair complaints process Transparent and efficient communications on performance	Social impact Climate change management Water stewardship Ecosystem & biodiversity protection	Control efficiency of the pollution prevention system Support to increase the quality of life and generate income for the community Leverage the Company’s competitive advantages as tools to create positive impacts and mitigate negative impacts on societies	Initiatives that create values for society Climate change management Water stewardship Ecosystem and biodiversity protection
Consumer and Customer	Consumer center Feedback and grievance channels Customer surveys and interviews Meetings and site visits Websites, E-Mail and Social Media	Good product quality and suitable price Food Safety Product traceability Post-sale information about products and services Personal data privacy	Health & well-being Ecosystem & biodiversity protection	evelop products and services that meet quality and safety standards Help consumers understand products and services through product labeling, and protect customer data privacy Develop a product traceability system	Commitment to quality production processes Product labels, website, and direct consumer hotline Raw material sourcing and traceability
Partner	Site visits and joint meetings Partner development training courses Supplier capacity-building projects, partnerships, and joint innovation development Assessments, consultations, and technical Services Grievance channel	Fair business practices Business Equality Supplier capacity-building Human rights and environmental impacts in the supply chain	Corporate governance Responsible supply chain management	Continuously develop supplier partnership projects Develop criteria for supplier assessment according to the Sustainable Procurement Policy Communicate with suppliers to help them understand requirements Treat all suppliers equally and fairly according to business agreements/Business Code of Conduct	Supplier capacity-building Communications on the Supplier Code of Conduct Operations based on the foundations of ethics and transparency
Shareholder and Investor	Meetings and roadshows Site visits to operational units Sustainability Report Grievance channel	Corporate Governance Complete, transparent, and efficient performance disclosures Enhancing competitiveness and business direction	Corporate governance	Operate in compliance with laws, corporate governance principles, objectives, company’s regulations, and decisions of the Shareholders Comply strictly with the creditor’s conditions Listen to the recommendations and reflections from shareholders and investors Collaborate with relevant agencies to improve operational efficiency	Good corporate governance Corporate sustainability management
Mass Media and Online media	Communications through all formats/channels Media visits to operational units Press conferences and regular media interviews Support and engagement in media activities Grievance channel	Corporate governance Complete, transparent, and efficient performance disclosures Business impacts on societies, communities, and the environment Social projects	Stakeholder engagement	Engage media to strengthen good relations Provide factual, useful, and timely information for official communication to the public Monitor news reports to inform future operational approach	Useful and timely information based on facts Good relations with the organization Support and participate in media activities
Government Auditor	Meetings and visits on various occasions Collaboration and support for initiatives, project development, and beneficial activities Grievance channel	Compliance to relevant laws and regulations Being a model business for social and environmental responsibility Complete, transparent, and efficient performance disclosures	Corporate governance	Monitor and strictly comply with all relevant laws and operating guidelines Collaborate on and support initiatives, and develop projects and activities that will benefit the country Communicate and disclose performance in a complete, transparent, and efficient manner, and receive recommendations for improving operational plans	Good corporate governance Oversight of compliance across the Group Partnerships for sustainable development
Supplier	Site visits and joint meetings Supplier development training courses Grievance channel	Transparent and fair procurement contracts Organize capacity-building training courses Human rights and labor practices throughout the supply chain	Corporate governance Responsible supply chain management	Fair and transparent contracts Organize a course to increase the potential for supplier development Operate in accordance with human rights policy and labor practices throughout the supply chain	Supplier capacity-building Communications on the Supplier Code of Conduct Operations based on the foundations of ethics and transparency
Competitors	Meetings with third party organizations such as the Federation of Thai Industries News and information obtained through public media and forums Grievance channel	Compliance with ethics of competition, laws, and trade regulations Equitable, transparent and fair competition	Corporate governance	Adhere to the rules/ethics of competition and establish a monitoring mechanism to ensure that there is no conduct associated with gaining trade secrets from competitors Prohibit any actions to defame competitors’ reputation based on unfounded facts	Good corporate governance Anti-corruption
Non-profit organization	Regular feedback and dialogues Support collaboration through networks as appropriate Site visits to operational units Grievance channel	Impacts of business operation on societies, communities, and the environment Social projects Complete, transparent, and efficient performance disclosures to the public	Human rights & labor practices Social impact Ecosystem & biodiversity protection	Coordinate work locally to jointly address problems Listen to recommendations to inform determination of operational approach Communicate and disclose performance in a complete, transparent, and efficient manner, and receive recommendations for improving operational plans	Operations that uphold human rights and labor practices Value-added initiatives for societies Ecosystem and biodiversity protection
Creditors and banks	Letters to creditors E-mail and Social Media Grievance channel	Pay in full and on time Complete, transparent, and efficient performance disclosures	Corporate governance	Provide accurate and complete financial information Comply with contract terms Strictly follow the conditions Pay off debts on time	Good corporate governance Anti-corruption

download detail on the frame work

Community engagement surveys

To ensure that the operation of community support is standardized has established guidelines for community operations by merging dialogue with the community to understand and reduce various concerns of communities that are directly and indirectly affected by business operations, consisting of 5 steps

Community Priority

Assess the importance of the community affecting the organization’s operations. and define methods and levels of community engagement classified by priority by Community engagement surveys

Creating a Community Engagement Plan

Community information to create a community engagement plan according to the importance of the community that has been classified

Implementation of the Community Engagement Plan

Conduct community engagement activities in an appropriate format. and according to the needs of the community focusing on issues and interest in the impact on the community

Community Data Analysis and Processing

Collect all community development data for monitoring progress and expansion that have been agreed with the community

Response, Follow-up, and Continuity

Develop cooperation and coordinate with internal departments. and external involved in the process of participation with the community to be carried out effectively Including using what was found to improve the guidelines for community development operations in the following year

Public Hearing

C.P. Intertrade Co., Ltd. International Trading Business Group operates in the water transportation business of Ayutthaya Port and ICD Company Limited. Therefore, the Company has conducted an Environmental Impact Assessment (EIA) by conducting a questionnaire survey on environmental impacts on communities within a radius of 500 meters and conducting public hearings twice a year. Dividing the stakeholders into 7 groups according to the guidelines for the participation of people in preparing the Environmental Impact Assessment Report as follows:

Group 1

People who are affected both positively and negatively
Group 2

Persons responsible for preparing the Environmental Impact Assessment Report
Group 3

Persons responsible for considering environmental impact assessment reports
Group 4

Government agencies at various levels
Group 5

Environmental Protection NGOs
Group 6

Mass Media
Group 7

People who are interested

Measures from community opinion polls

Preventing and correcting the impact of damaged embankment

Planting trees to increase green areas around the establishment and planting perennial trees opposite the cargo wharf project for a distance of 1,250 meters from the Golden Temple area to the Kaew Temple. The trees planted are:

Bamboo 300 trees (cling to the top of the soil prevent water embankment subsidence)
Pine 300 trees (trapping dust from loading and unloading in front of the port)

Preventing and correcting the impact of damaged embankment

Canvas or plastic cloth must be stretched between the barge and the berth. to prevent products from falling into the Pa Sak River
Maritime activities while loading a full ship Must navigate carefully to prevent accidents on the boat. Especially the fishermen who fished along the shipping routes and the diffusion of bottom sediment that affects fish and aquatic life.
In the case of the dry season, when the water level in the river decreases, use a ship to transport goods with a depth of water. correlation with the water level in the Pa Sak River. to prevent the boat from getting stuck in the water and caused the spread of sediment in the water
In case of damage to the banks of the Pa Sak River that the project’s cargo ships use to travel If the damage is found caused by the cargo ship of the project to be corrected / repaired to be in good condition as soon as possible.

Challenges

Supporting the SDGs

SDG 16

Peace, Justice, and Strong Institutions

16.7

Ensure responsive, inclusive, participatory, and representative decision-making at all levels

SDG 17

Partnerships for the Goals

17.6

Enhance the global partnership for sustainable development

17.7

Encourage and promote effective partnerships

Key Operating Results in 2020

All companies

Stakeholder groups are defined and looking for needs and expectations.

Listening to the voice of stakeholders

The engagement and trust of 14 stakeholder groups with the organization is surveyed every year.

Target for 2020

100% of CP Intertrade company Limited and Company In the international trade business, there is a process for creating engagement with stakeholders.

Results of 2020 Compared to Target

Number of business lines.

2

7

7

7

100%
Number of companies.

2

7

7

7

100%

MANAGEMENT APPROACH

Consider stakeholder groups based on 3 factors:

Determination of stakeholder groups according to key trading partners, which has 14 groups
Determination of stakeholder groups by CP group, which has 10 groups.
Determination of stakeholder groups according to the CSR standard system, which has 8 groups.

Executive meeting and the committee considered the stakeholder groups covering all 3 factors, therefore, the stakeholder groups of CP Intertrade Co., Ltd. were set into 14 groups.

STAKEHOLDER ENGAGEMENT PROCESS

STAKEHOLDER ENGAGEMENT FRAMEWORK

Stakeholder Group	Method of Engagement	Issues of Interest	Materiality Issues	Response	Benefits Received by Stakeholders
Employee	Intranet, CPTG & CROP Connect Mobile Applications E-mail and Social Media Meetings with executives Activities of the Welfare Committee and Safety Committee Satisfaction and engagement surveys Feedback and grievance channels	Compensation, benefits, and remuneration Career progression Work environment Occupational health and safety	Corporate governance Human rights & labor practices Leadership & human capital development	Treat employees with respect for human rights principles Continuously develop employees’ capability Retain good and talented employees Develop a human resources management system Comply with Thai labor standards Enact the Safety, Occupational Health and Workplace Policy and Guidelines	Employees receive appropriate training Leadership training and development Grievances and whistle-blowing management Assessments on safety, occupational health and work place environment
Community and society	Sustainability Report Opinion survey and listening to recommendations Grievance channel Dialogues and regular visits Activities to promote quality livelihoods	Business impacts on societies, communities, and the environment Engagement in promoting community Livelihoods Fair complaints process Transparent and efficient communications on performance	Social impact Climate change management Water stewardship Ecosystem & biodiversity protection	Control efficiency of the pollution prevention system Support to increase the quality of life and generate income for the community Leverage the Company’s competitive advantages as tools to create positive impacts and mitigate negative impacts on societies	Initiatives that create values for society Climate change management Water stewardship Ecosystem and biodiversity protection
Consumer and Customer	Consumer center Feedback and grievance channels Customer surveys and interviews Meetings and site visits Websites, E-Mail and Social Media	Good product quality and suitable price Food Safety Product traceability Post-sale information about products and services Personal data privacy	Health & well-being Ecosystem & biodiversity protection	evelop products and services that meet quality and safety standards Help consumers understand products and services through product labeling, and protect customer data privacy Develop a product traceability system	Commitment to quality production processes Product labels, website, and direct consumer hotline Raw material sourcing and traceability
Partner	Site visits and joint meetings Partner development training courses Supplier capacity-building projects, partnerships, and joint innovation development Assessments, consultations, and technical Services Grievance channel	Fair business practices Business Equality Supplier capacity-building Human rights and environmental impacts in the supply chain	Corporate governance Responsible supply chain management	Continuously develop supplier partnership projects Develop criteria for supplier assessment according to the Sustainable Procurement Policy Communicate with suppliers to help them understand requirements Treat all suppliers equally and fairly according to business agreements/Business Code of Conduct	Supplier capacity-building Communications on the Supplier Code of Conduct Operations based on the foundations of ethics and transparency
Shareholder and Investor	Meetings and roadshows Site visits to operational units Sustainability Report Grievance channel	Corporate Governance Complete, transparent, and efficient performance disclosures Enhancing competitiveness and business direction	Corporate governance	Operate in compliance with laws, corporate governance principles, objectives, company’s regulations, and decisions of the Shareholders Comply strictly with the creditor’s conditions Listen to the recommendations and reflections from shareholders and investors Collaborate with relevant agencies to improve operational efficiency	Good corporate governance Corporate sustainability management
Mass Media and Online media	Communications through all formats/channels Media visits to operational units Press conferences and regular media interviews Support and engagement in media activities Grievance channel	Corporate governance Complete, transparent, and efficient performance disclosures Business impacts on societies, communities, and the environment Social projects	Stakeholder engagement	Engage media to strengthen good relations Provide factual, useful, and timely information for official communication to the public Monitor news reports to inform future operational approach	Useful and timely information based on facts Good relations with the organization Support and participate in media activities
Government Auditor	Meetings and visits on various occasions Collaboration and support for initiatives, project development, and beneficial activities Grievance channel	Compliance to relevant laws and regulations Being a model business for social and environmental responsibility Complete, transparent, and efficient performance disclosures	Corporate governance	Monitor and strictly comply with all relevant laws and operating guidelines Collaborate on and support initiatives, and develop projects and activities that will benefit the country Communicate and disclose performance in a complete, transparent, and efficient manner, and receive recommendations for improving operational plans	Good corporate governance Oversight of compliance across the Group Partnerships for sustainable development
Supplier	Site visits and joint meetings Supplier development training courses Grievance channel	Transparent and fair procurement contracts Organize capacity-building training courses Human rights and labor practices throughout the supply chain	Corporate governance Responsible supply chain management	Fair and transparent contracts Organize a course to increase the potential for supplier development Operate in accordance with human rights policy and labor practices throughout the supply chain	Supplier capacity-building Communications on the Supplier Code of Conduct Operations based on the foundations of ethics and transparency
Competitors	Meetings with third party organizations such as the Federation of Thai Industries News and information obtained through public media and forums Grievance channel	Compliance with ethics of competition, laws, and trade regulations Equitable, transparent and fair competition	Corporate governance	Adhere to the rules/ethics of competition and establish a monitoring mechanism to ensure that there is no conduct associated with gaining trade secrets from competitors Prohibit any actions to defame competitors’ reputation based on unfounded facts	Good corporate governance Anti-corruption
Non-profit organization	Regular feedback and dialogues Support collaboration through networks as appropriate Site visits to operational units Grievance channel	Impacts of business operation on societies, communities, and the environment Social projects Complete, transparent, and efficient performance disclosures to the public	Human rights & labor practices Social impact Ecosystem & biodiversity protection	Coordinate work locally to jointly address problems Listen to recommendations to inform determination of operational approach Communicate and disclose performance in a complete, transparent, and efficient manner, and receive recommendations for improving operational plans	Operations that uphold human rights and labor practices Value-added initiatives for societies Ecosystem and biodiversity protection
Creditors and banks	Letters to creditors E-mail and Social Media Grievance channel	Pay in full and on time Complete, transparent, and efficient performance disclosures	Corporate governance	Provide accurate and complete financial information Comply with contract terms Strictly follow the conditions Pay off debts on time	Good corporate governance Anti-corruption

download detail on the frame work

Community engagement surveys

Community Priority

Assess the importance of the community affecting the organization’s operations. and define methods and levels of community engagement classified by priority by Community engagement surveys

Creating a Community Engagement Plan

Community information to create a community engagement plan according to the importance of the community that has been classified

Implementation of the Community Engagement Plan

Conduct community engagement activities in an appropriate format. and according to the needs of the community focusing on issues and interest in the impact on the community

Community Data Analysis and Processing

Collect all community development data for monitoring progress and expansion that have been agreed with the community

Response, Follow-up, and Continuity

Public Hearing

Group 1

People who are affected both positively and negatively
Group 2

Persons responsible for preparing the Environmental Impact Assessment Report
Group 3

Persons responsible for considering environmental impact assessment reports
Group 4

Government agencies at various levels
Group 5

Environmental Protection NGOs
Group 6

Mass Media
Group 7

People who are interested

Measures from community opinion polls

Preventing and correcting the impact of damaged embankment

Bamboo 300 trees (cling to the top of the soil prevent water embankment subsidence)
Pine 300 trees (trapping dust from loading and unloading in front of the port)

Preventing and correcting the impact of damaged embankment

Canvas or plastic cloth must be stretched between the barge and the berth. to prevent products from falling into the Pa Sak River
Maritime activities while loading a full ship Must navigate carefully to prevent accidents on the boat. Especially the fishermen who fished along the shipping routes and the diffusion of bottom sediment that affects fish and aquatic life.
In the case of the dry season, when the water level in the river decreases, use a ship to transport goods with a depth of water. correlation with the water level in the Pa Sak River. to prevent the boat from getting stuck in the water and caused the spread of sediment in the water
In case of damage to the banks of the Pa Sak River that the project’s cargo ships use to travel If the damage is found caused by the cargo ship of the project to be corrected / repaired to be in good condition as soon as possible.

Challenges

Supporting the SDGs

SDG 16

Peace, Justice, and Strong Institutions

16.7

Ensure responsive, inclusive, participatory, and representative decision-making at all levels

SDG 17

Partnerships for the Goals

17.6

Enhance the global partnership for sustainable development

17.7

Encourage and promote effective partnerships

Key Operating Results in 2020

All companies

Stakeholder groups are defined and looking for needs and expectations.

Listening to the voice of stakeholders

The engagement and trust of 14 stakeholder groups with the organization is surveyed every year.

Target for 2020

100% of CP Intertrade company Limited and Company In the international trade business, there is a process for creating engagement with stakeholders.

Results of 2020 Compared to Target

Number of business lines.

2

7

7

7

100%
Number of companies.

2

7

7

7

100%

MANAGEMENT APPROACH

Consider stakeholder groups based on 3 factors:

Determination of stakeholder groups according to key trading partners, which has 14 groups
Determination of stakeholder groups by CP group, which has 10 groups.
Determination of stakeholder groups according to the CSR standard system, which has 8 groups.

Executive meeting and the committee considered the stakeholder groups covering all 3 factors, therefore, the stakeholder groups of CP Intertrade Co., Ltd. were set into 14 groups.

STAKEHOLDER ENGAGEMENT PROCESS

STAKEHOLDER ENGAGEMENT FRAMEWORK

Stakeholder Group	Method of Engagement	Issues of Interest	Materiality Issues	Response	Benefits Received by Stakeholders
Employee	Intranet, CPTG & CROP Connect Mobile Applications E-mail and Social Media Meetings with executives Activities of the Welfare Committee and Safety Committee Satisfaction and engagement surveys Feedback and grievance channels	Compensation, benefits, and remuneration Career progression Work environment Occupational health and safety	Corporate governance Human rights & labor practices Leadership & human capital development	Treat employees with respect for human rights principles Continuously develop employees’ capability Retain good and talented employees Develop a human resources management system Comply with Thai labor standards Enact the Safety, Occupational Health and Workplace Policy and Guidelines	Employees receive appropriate training Leadership training and development Grievances and whistle-blowing management Assessments on safety, occupational health and work place environment
Community and society	Sustainability Report Opinion survey and listening to recommendations Grievance channel Dialogues and regular visits Activities to promote quality livelihoods	Business impacts on societies, communities, and the environment Engagement in promoting community Livelihoods Fair complaints process Transparent and efficient communications on performance	Social impact Climate change management Water stewardship Ecosystem & biodiversity protection	Control efficiency of the pollution prevention system Support to increase the quality of life and generate income for the community Leverage the Company’s competitive advantages as tools to create positive impacts and mitigate negative impacts on societies	Initiatives that create values for society Climate change management Water stewardship Ecosystem and biodiversity protection
Consumer and Customer	Consumer center Feedback and grievance channels Customer surveys and interviews Meetings and site visits Websites, E-Mail and Social Media	Good product quality and suitable price Food Safety Product traceability Post-sale information about products and services Personal data privacy	Health & well-being Ecosystem & biodiversity protection	evelop products and services that meet quality and safety standards Help consumers understand products and services through product labeling, and protect customer data privacy Develop a product traceability system	Commitment to quality production processes Product labels, website, and direct consumer hotline Raw material sourcing and traceability
Partner	Site visits and joint meetings Partner development training courses Supplier capacity-building projects, partnerships, and joint innovation development Assessments, consultations, and technical Services Grievance channel	Fair business practices Business Equality Supplier capacity-building Human rights and environmental impacts in the supply chain	Corporate governance Responsible supply chain management	Continuously develop supplier partnership projects Develop criteria for supplier assessment according to the Sustainable Procurement Policy Communicate with suppliers to help them understand requirements Treat all suppliers equally and fairly according to business agreements/Business Code of Conduct	Supplier capacity-building Communications on the Supplier Code of Conduct Operations based on the foundations of ethics and transparency
Shareholder and Investor	Meetings and roadshows Site visits to operational units Sustainability Report Grievance channel	Corporate Governance Complete, transparent, and efficient performance disclosures Enhancing competitiveness and business direction	Corporate governance	Operate in compliance with laws, corporate governance principles, objectives, company’s regulations, and decisions of the Shareholders Comply strictly with the creditor’s conditions Listen to the recommendations and reflections from shareholders and investors Collaborate with relevant agencies to improve operational efficiency	Good corporate governance Corporate sustainability management
Mass Media and Online media	Communications through all formats/channels Media visits to operational units Press conferences and regular media interviews Support and engagement in media activities Grievance channel	Corporate governance Complete, transparent, and efficient performance disclosures Business impacts on societies, communities, and the environment Social projects	Stakeholder engagement	Engage media to strengthen good relations Provide factual, useful, and timely information for official communication to the public Monitor news reports to inform future operational approach	Useful and timely information based on facts Good relations with the organization Support and participate in media activities
Government Auditor	Meetings and visits on various occasions Collaboration and support for initiatives, project development, and beneficial activities Grievance channel	Compliance to relevant laws and regulations Being a model business for social and environmental responsibility Complete, transparent, and efficient performance disclosures	Corporate governance	Monitor and strictly comply with all relevant laws and operating guidelines Collaborate on and support initiatives, and develop projects and activities that will benefit the country Communicate and disclose performance in a complete, transparent, and efficient manner, and receive recommendations for improving operational plans	Good corporate governance Oversight of compliance across the Group Partnerships for sustainable development
Supplier	Site visits and joint meetings Supplier development training courses Grievance channel	Transparent and fair procurement contracts Organize capacity-building training courses Human rights and labor practices throughout the supply chain	Corporate governance Responsible supply chain management	Fair and transparent contracts Organize a course to increase the potential for supplier development Operate in accordance with human rights policy and labor practices throughout the supply chain	Supplier capacity-building Communications on the Supplier Code of Conduct Operations based on the foundations of ethics and transparency
Competitors	Meetings with third party organizations such as the Federation of Thai Industries News and information obtained through public media and forums Grievance channel	Compliance with ethics of competition, laws, and trade regulations Equitable, transparent and fair competition	Corporate governance	Adhere to the rules/ethics of competition and establish a monitoring mechanism to ensure that there is no conduct associated with gaining trade secrets from competitors Prohibit any actions to defame competitors’ reputation based on unfounded facts	Good corporate governance Anti-corruption
Non-profit organization	Regular feedback and dialogues Support collaboration through networks as appropriate Site visits to operational units Grievance channel	Impacts of business operation on societies, communities, and the environment Social projects Complete, transparent, and efficient performance disclosures to the public	Human rights & labor practices Social impact Ecosystem & biodiversity protection	Coordinate work locally to jointly address problems Listen to recommendations to inform determination of operational approach Communicate and disclose performance in a complete, transparent, and efficient manner, and receive recommendations for improving operational plans	Operations that uphold human rights and labor practices Value-added initiatives for societies Ecosystem and biodiversity protection
Creditors and banks	Letters to creditors E-mail and Social Media Grievance channel	Pay in full and on time Complete, transparent, and efficient performance disclosures	Corporate governance	Provide accurate and complete financial information Comply with contract terms Strictly follow the conditions Pay off debts on time	Good corporate governance Anti-corruption

download detail on the frame work

Community engagement surveys

Community Priority

Assess the importance of the community affecting the organization’s operations. and define methods and levels of community engagement classified by priority by Community engagement surveys

Creating a Community Engagement Plan

Community information to create a community engagement plan according to the importance of the community that has been classified

Implementation of the Community Engagement Plan

Conduct community engagement activities in an appropriate format. and according to the needs of the community focusing on issues and interest in the impact on the community

Community Data Analysis and Processing

Collect all community development data for monitoring progress and expansion that have been agreed with the community

Response, Follow-up, and Continuity

Public Hearing

Group 1

People who are affected both positively and negatively
Group 2

Persons responsible for preparing the Environmental Impact Assessment Report
Group 3

Persons responsible for considering environmental impact assessment reports
Group 4

Government agencies at various levels
Group 5

Environmental Protection NGOs
Group 6

Mass Media
Group 7

People who are interested

Measures from community opinion polls

Preventing and correcting the impact of damaged embankment

Bamboo 300 trees (cling to the top of the soil prevent water embankment subsidence)
Pine 300 trees (trapping dust from loading and unloading in front of the port)

Preventing and correcting the impact of damaged embankment

Canvas or plastic cloth must be stretched between the barge and the berth. to prevent products from falling into the Pa Sak River
Maritime activities while loading a full ship Must navigate carefully to prevent accidents on the boat. Especially the fishermen who fished along the shipping routes and the diffusion of bottom sediment that affects fish and aquatic life.
In the case of the dry season, when the water level in the river decreases, use a ship to transport goods with a depth of water. correlation with the water level in the Pa Sak River. to prevent the boat from getting stuck in the water and caused the spread of sediment in the water
In case of damage to the banks of the Pa Sak River that the project’s cargo ships use to travel If the damage is found caused by the cargo ship of the project to be corrected / repaired to be in good condition as soon as possible.

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HEALTH : LIVING WELL
STAKEHOLDER ENGAGEMENT

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HEALTH : LIVING WELLSTAKEHOLDER ENGAGEMENT

HEALTH : LIVING WELL
STAKEHOLDER ENGAGEMENT